He didn't try to sell me something I didn't need.
Russell got in touch about a bigger system. What he actually needed was his existing one set up right — so that's what we sorted, and we wouldn't take payment for it.
"Super trustworthy company! I enquired with Sunsave as my bills were quite high, wanting to size up additional solar and battery to help bring them down. Lachlan came around to do an assessment, but when he looked over my existing solar and battery system (6.6kW solar and 20kWh battery), he suspected something wasn't right based on my bill. He sat down with me, looked over the existing system, and found the exact issue — the previous installers hadn't programmed the settings correctly! Lachlan gave me a list of things to ask the other installers to fix. I came in expecting to be sold a whole new system, but instead he helped me fix my existing one. I offered to pay him for his time and help, but he wouldn't take anything — he just asked for a review. Based on my experience with Lachlan, he didn't try to sell me something I didn't need. Very ethical. I highly recommend Sunsave."