SUNSAVE CO

The fine print

Privacy policy

How Sunsave Co handles your personal information, in plain English. Effective 21 October 2026.

Who this is from

This policy is from Sunsave Co Pty Ltd (trading as Sunsave Co), ABN 70 688 795 860, based in Boronia, Victoria. In this policy, "Sunsave", "we" and "us" mean that business, and "you" means anyone who visits our website, sends us an enquiry or becomes a customer.

For anything about privacy, contact Lachlan Corben at lachlan@sunsave.com.au or 0431 396 280.

What we collect

When you send an enquiry on our website

  • Your name, phone number and suburb or postcode.
  • Optionally, your email address, rough monthly electricity bill and a message.
  • If you arrived from one of our ads: the ad and campaign details (UTM parameters and click IDs such as fbclid or gclid) and the page you landed on. Your browser holds these in its local storage until you submit the form. They are then sent to us with your enquiry. If you never submit the form, they stay in your browser and are not sent to us.

When you just browse the website

  • Our website has no analytics, advertising pixels or tracking cookies.
  • Our website host, Netlify, keeps standard server logs, such as your IP address, browser and the pages requested. These are used for security and to keep the site running.
  • The homepage shows our Google rating and review count. It loads these through our own server, which does not send any of your details to Google.

During a quote and job

  • Your address.
  • Your electricity bills and usage data, and your meter and NMI details.
  • Photos of your roof, switchboard and meter area.
  • Details about your household energy use and plans.
  • Your system design, quotes, invoices and payment records.
  • Messages and calls between you and us.

Why we use it

  • To respond to your enquiry.
  • To assess your home and design and quote a system.
  • To install and commission the system.
  • To apply for grid connection and for the federal battery and solar certificates (STCs).
  • To provide warranty and after-sales support.
  • For accounts and tax.
  • To meet our legal obligations.

Marketing

We only send marketing to our own customers and people who have enquired with us. Every marketing message includes a way to unsubscribe, as the Spam Act requires. You can also opt out at any time by contacting us.

Where your information is stored

We keep your information with these providers:

  • GoHighLevel for our customer and lead system. Its servers are in the United States.
  • Pylon for solar design and proposal software.
  • Xero for accounting.
  • Google Workspace for email and files.
  • Netlify for our website host and enquiry form handler. If our customer system is unavailable when you submit an enquiry, Netlify may hold it briefly in its storage until it can be passed on.

Some of these providers store data outside Australia, including in the United States. We take reasonable steps to choose reputable providers.

Who we share it with

We share your information only as far as we need to, and only with:

  • The licensed electricians and installers doing your job.
  • Your local electricity distributor, for grid connection approval.
  • The Clean Energy Regulator and its registered agents, for STC claims. This needs your name and installation address.
  • Solar Victoria, if you are claiming a state rebate or loan.
  • Equipment manufacturers, for warranty registration and monitoring set-up.
  • A finance provider, only if you ask to apply for finance.
  • Anyone we are required by law to give it to.

We never sell your personal information.

Partner trades

In future, we may offer to pass your details to partner trade businesses we trust, such as plumbers, roofers or electricians, so they can contact you.

We will only do this if you expressly agree. If you have not said yes, your details are not passed to any partner trade. If you do agree, you can withdraw your consent at any time by contacting us.

How long we keep it

We keep customer and enquiry records permanently. A solar or battery system lasts decades, and its service and warranty history stays useful for as long as the system is in use, including if you sell the home or call us years later.

Because of this, we don't delete records on request. You can still ask us to correct your details or to stop contacting you, and we will.

Keeping it secure

We take reasonable steps to protect your information. Access is limited to people who need it to do their work, and we use reputable providers.

If there is a data breach that is likely to cause you serious harm, we will tell the people affected and act to limit the harm.

Your rights

You can ask us to:

  • tell you what information we hold about you;
  • give you a copy of it;
  • correct it; or
  • stop sending you marketing.

Contact Lachlan using the details above. We will respond within 30 days.

For general questions, you can deal with us anonymously or under a pseudonym. To get a quote or have a system installed, we need your real details.

Complaints

If you are unhappy with how we have handled your information, contact Lachlan first, using the details above.

If it is not resolved within 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows which version is current.