SUNSAVE CO

The fine print

If something's wrong, here's exactly what happens.

We'd rather hear about a problem than have you live with it. Complaints go to the owner — the same person who designed your system.

How to complain

What we'll do

  1. Acknowledge your complaint within 2 business days.
  2. Investigate — including a site visit if the issue is with the installation itself.
  3. Resolve — we aim to have a resolution agreed with you within 21 days. If it's going to take longer (parts, manufacturer warranty processes), we'll tell you why and keep you updated rather than going quiet.

If we don't sort it

If you're not satisfied with how we've handled it, you can escalate to Consumer Affairs Victoria. For electrical safety concerns, Energy Safe Victoria is the regulator. You don't need our permission to do either — but we'd genuinely rather fix it first.