SUNSAVE CO

The fine print

How we handle complaints.

Tell us about any problem and we'll deal with it. Complaints go straight to Lachlan, who designed your system.

How to complain

What we'll do

  1. Acknowledge your complaint within 2 business days.
  2. Investigate — including a site visit if the issue is with the installation itself.
  3. Resolve — we aim to have a resolution agreed with you within 21 days. If it's going to take longer (parts, manufacturer warranty processes), we'll tell you why and keep you updated.

If we don't sort it

If you're not satisfied with how we've handled it, you can escalate to Consumer Affairs Victoria. For electrical safety concerns, Energy Safe Victoria is the regulator. You don't need our permission to do either — but we'd genuinely rather fix it first.